Customer Service Agent (Fluent English Speaker)

Job Description

Summary:

• An ideal Customer Support Advisor manages the client's inquiries as well as provide them with standardized and high-quality service in a timely manner

Responsibilities:

• Answer inbound calls 
• Answer clients' inquiries and help them use the company’s services
• Identify and qualify leads based on their needs and match them with company services.
• Follow up with leads to ensure timely appointments and maintain ongoing communication.
• Accurately document all interactions and appointments in the CRM system.
• Meet or exceed daily, weekly, and monthly appointment setting targets.
• Role involves responding to customers over the phone and resolving their inquiries.
• Maintaining the customer experience and providing the best image to the company

Job Conditions:

• Working location: Heliopolis (On Site)
• Working days: Monday to Friday, Saturdays and Sundays are fixed off days.