Helpdesk and Training Specialist
Amadeus -
Nasr City, CairoPosted 10 years ago156Applicants for1 open position
- 4Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide quality customer support by answering customer calls, e-mails and escalates issues to other higher support levels.
- Handle customers’ escalations and to set corrective actions accordingly.
- Use Amadeus support and reporting tools to provide quality of customer support and to keep internal records updated.
- Teach travel agents to use the system, products efficiently to enable them to fully understand functionality and make bookings.
- Conduct and optimizes in-house and on-site training sessions.
- Facilitate the implementation of Business Solutions plan.
- Conduct different in-house training and learning sessions.
Job Requirements
- Knowledge of Amadeus system is essential.
- Good written and spoken communication skills in English.
- Ability to work under pressure and manage multiple tasks.
- Ability to maintain constant levels of professionalism, respect, and personal integrity in a stressful environment.
- Responsible, flexible, customer focused, proactive and team player.
