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Job Description
Company description
- Queenapp smart applications a Jordanian company is opening here in Egypt its customer support center and looking to hire.
Job Duties and Responsibilities
- Ability to learn and follow all customer service procedures and policies
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Strive to meet and go above personal and team targets, goals, and quotas
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
Job Requirements and Qualifications
- High school degree or equivalent
- Previous experience in customer support, client services, sales, or a related field (an asset)
- Basic computer skills and experience in Microsoft office
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Customer-focused for positive customer experience and resolution
