Aviation and Ticketing Agent

Full Time

Egyliere -
Cairo, EgyptPosted 10 years ago

51Applicants for1 open position

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Job Description

Specific tasks for this position will include but are not limited to:

To build relationships with existing clients and to understand their business needs.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
To manage the inquiry source with Egyliere Aviation team and communicate with Marketing.
To always try to guarantee best services Vs. least rates and prices and always be in favor of the client .
To communicate effectively with Travel team regarding internal requests and understand the difference between (Company External Clients Vs. Internal Clients)
To coordinate with department staff to ensure that responses to queries are timely, professional and comprehensive.
To create, maintain and administer client database on a program and liaise it with the Marketing Executive.
To follow up on new customer leads and coordinate with the Aviation Manager and Supervisor on the matter.
To gain a full and thorough understanding of the different software solutions provided to Egyliere and to ensure that sales, pricing and contracting functions are all conducted with this understanding in mind.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
To continuously seek ways in which the work can be improved and to react in a timely manner.
To develop suggested remedies to attack areas of weakness.
To contribute in weekly update meetings with the team.
To be able to set SMART goals and objectives effectively.
To recognize successful completion of goals, objectives and projects and when appropriate celebrates successes.
To handle stress and pressure in an effective manner, consistently maintaining high level of motivation and standard of work.
To overcome obstacles caused by conflicting priorities, lack of resources, difficult or demanding situations in the internal or external environment.

Job Requirements

Fresh Grad with ticketing training or 1-2 years of experience.
Well acquainted with Amadeus, Galileo,Amadeus & Sabre Software.
Ambitious
Most Importantly possesses Sales-drive.
Effective communicator, quick understanding of client's’ needs; capable of making recommendations accordingly.
Ability to handle stress and work around-the-clock as required.
Energetic, sensitive and enthusiastic.
Ability to work independently, exercising discretion and judgment.
Capability of maintaining a favorable company image when interfacing with outside sources.
Multitasking: Skilled at working on simultaneous projects, without loss of details.
Must be proficient in English. A second language is preferred but not required.