Social Media & Event Management Specialist

Raya Contact Center - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Job Purpose:

  • Creatively handle various online social media channels and marketing tools, execute the online marketing strategy making a strong online company presence that builds an effective connection and encourage targeted audience to engage.
  • S/he will be responsible for creating and executing content across all our social media to establish the company’s reputation based on comprehensive analytics.

Key Responsibilities:

  • Research opportunities for new social marketing platforms and select adapt current process to the company’s needs.
  • Creating and managing monthly promotions.
  • Administrate the creation and publishing of approved relevant high quality content.
  • Monitor trend in social media tools, applications channels.
  • Designing and executing social media strategy through competitive and audience research and platform determination.
  • Generate, edit, publish and share daily content (text, images or videos).
  • Create editorial calendar and publishing schedule.
  • Capturing and analyzing the appropriate social media data, metrics insights and best practices in order to continuously improve our image.
  • Design Digital media campaigns aligned with the company’s goal.
  • Suggest and implement direct marketing methods to improve profitability.
  • Monitor online reviews and respond to each review
  • Human Resources – Information Technology – Commercial.

Job Requirements

Required skills, expertise & Knowledge:

Functional Level:

  • Good Analytical Skills.
  • Excellent Command of Photoshop or any other media editing software.
  • Additional qualification in web design or animation is a plus.
  • Knowledge of online marketing methods.

Business Level:

  • Strong understanding of Raya’s policies and procedures.
  • Strong understanding of Raya’s culture & Values.
  • Strong understanding of RCC business goals and objectives.
  • Knowledge of online marketing methods.
  • Knowledge of contact centers policies & procedures.

Interpersonal Level:

  • Strong communication skills.
  • Excellent writing skills.
  • Attention to details.
  • Results oriented.
  • Multitasking and able to perform under tight deadlines.
  • Excellent presentation skills.

Problem Solving:

  • Ability to creatively handle problems

Educational Background:

  • Bachelor Degree in Marketing, Business Administration or Public Relations.

Professional Experience:

  • Minimum 2 years in the social media field (handling social media accounts).

Language Skills:

  • Arabic language is mandatory.
  • Proficiency in English.
  • Other language is an added plus.
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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