Job Details
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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary, distributing and replying L2 for all kinds of tickets.
- Can provide RCA, CA and PA.
- Ensure customer satisfaction and provide professional customer support.
- Can work on the tickets belongs to one of the following areas(Scrubbing, Add Part, LC, RoHS, REACH).
Job Requirements
- B.Sc. of electrical or electronics engineering
- Familiar with electronic components and systems
- Good experience with Microsoft Office
- Very Good English language skills; writing, reading and speaking.
- Hard working and able to work under pressures
