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Customer Service Supervisor

Voo
Downtown, Cairo
Posted 6 years ago
203Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 4Not Selected
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Job Details

Experience Needed:
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Job Description

  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Review customer complaints and Handle It
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Evaluate and manage staff performance
  • Identify and address staff training and coaching needs

Job Requirements

  • Has experience in E - Commerce specially experience in dealing with shipping companies.
  • Experience in Logistics is preferable
  • Has experience in dealing with merchants as he will deal with online consumers.

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