Job Details
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Job Description
Job Summary:
We're seeking an experienced and motivated Customer Excellence Team Leader to lead a team of customer service representatives in delivering exceptional customer experiences. The successful candidate will be responsible for managing a team, driving customer satisfaction, and ensuring that our customers receive the highest level of service.Key Responsibilities:
- Lead and manage a team of customer service representatives to ensure excellent customer service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and complaints to identify areas for improvement.
- Coach and develop team members to improve their skills and performance.
- Ensure that customer service standards are met and exceeded.
- Collaborate with other departments to resolve customer issues and improve processes.
- Analyze data and metrics to identify trends and opportunities for improvement.
Job Requirements
Requirements:
- 3-5 years of experience in customer service or a related field.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Experience with customer service software and technology.
Nice to Have:
- Experience in a leadership role in a customer-facing department.
- Knowledge of customer service metrics and benchmarks.
- Certification in customer service or a related field.
