Customer Support Administrator

Hitchhiker - New Cairo, Cairo

88
Applicants for
1 open position
74
Seen
33
Shortlisted
35
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,500 to 3,500 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Locate and define process improvement opportunities for efficiency and quality.
  • Interact with multiple data/information and obtain the professionality to analyze and report findings.
  • Track and trace travelers’ trips into the application and report unexpected and commonly incidents.
  • Verify Customers’ Documents Identities and obtain required information/data for incomplete documents ensuring correspondence to strategies and policies.
  • Identify and review shoppers’ deals accurately and validate its details.
  • Review/track payments and arise common failures and incidents.
  • Review data of deficiencies, errors, payment frauds and correct any incompatibilities.
  • Communicate with customers (if required) to notify and deliver them information and knowledge.
  • Processing confidential data and information according to guidelines.
  • Create and provide relevant reports weekly, monthly, quarterly and annually.
  • Provide Head of Customer Support with unfamiliar incidents, data and/or escalations.
Job Requirements
  • B.A./B.S. degree by an accredited academic institution.
  • Excellent command of English.
  • 0-1 years of experience in Customer Support/Service Assistance or Administrative position.
  • Strong Communication and Analytical skills.
  • Accurate and Focused.
  • Male/Female
About this Company

HitchHiker is a peer-to-peer shipping app that connects e-shoppers who want to do cross border shopping with travelers who have empty space in their luggage and willing to deliver items in return of cash rewards. Shoppers can purchase the items they are interested in from all... (More)

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