Customer Support Advisor - English
Edfa3ly -
Sheraton, CairoPosted 5 years ago88Applicants for5 open positions
- 85Viewed
- 48In Consideration
- 37Not Selected
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Job Description
- Act as a front-line interface with customers of Edfa3ly in Egypt and abroad.
- The role involves responding to customers through all the customer interaction channels as per your distribution and resolving their inquiries. (Phone, email, Live chat or social media.)
- Own and manage the client relationship: resolving customer queries efficiently and effectively.
- Ensure service level agreements are met and maintained by following up and communicating company policy correctly.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Communicate positively with all involved parties in order to facilitate the customer's reception of the expected service & purchased orders.
- Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Implement high-quality standards of Customer Service for customers through maintaining your set KPIs.
- Apply FCR concept for all customers’ inquiries.
- Maintain professional work relationships with colleagues.
- Keep records of customer interactions, process customer accounts, and file documents
Job Requirements
- University Graduates.
- Fresh graduate or experienced are welcome to apply.
- Excellent English (written & spoken)
- In-depth knowledge of performance metrics (KPIs)
- CRM experience is a plus
- Excellent PC skills
- Good Communication and Handling Skills.
- Decision-making skills
- Residents of Sheraton, Nasr City, Heliopolis, New Cairo, and Nearby Areas