Product Support Engineer
Cairo, Egypt
Product Support Engineer
Cairo, Egyptposted 15 hours ago13Applicants for1 open position
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Job Details
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Job Description
- Provide technical support to customers and internal teams for product-related issues.
- Troubleshoot and diagnose product problems, offering effective solutions in a timely manner.
- Collaborate with the engineering and quality assurance teams to resolve product issues and implement improvements.
- Document and analyze product performance and support cases to identify trends and areas for improvement.
- Develop and maintain comprehensive knowledge of product features, functionalities, and applications.
- Assist in the creation of technical documentation, including user manuals and support guides.
- Conduct product training sessions for customers and internal staff as needed.
- Monitor and ensure adherence to industry standards and best practices.
Job Requirements
- Bachelor’s degree in Electrical Engineering.
- Proven experience in a technical support or engineering role 0-3 years.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a collaborative team.
- Proficiency in relevant software and tools used for troubleshooting and product support.
- Familiarity with industry standards and best practices is a plus.
