Provide technical support for hardware, software, and network-related issues.
✅ Install, configure, and maintain computer systems and applications.
✅ Monitor IT systems, ensuring high availability and performance.
✅ Collaborate with the IT Helpdesk to ensure seamless user support.
✅ Assist with IT projects, upgrades, and implementations.
✅ Maintain IT documentation and contribute to knowledge sharing.
✅ Configure, manage, and troubleshoot firewall systems, especially Sophos, and other network security solutions.
✅ Monitor and optimize network performance and security, ensuring safe and efficient connectivity.
✅ Stay current with industry trends and security protocols.