Technical Support Engineer

El Abd Group -
6th of October, Giza

El Abd Group -
6th of October, GizaPosted 2 hours ago

14Applicants for1 open position

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Provide technical support and troubleshooting assistance for home appliances to customers and internal teams.
Diagnose and resolve hardware and software issues related to household appliances efficiently.
Document and track all support interactions, issues, and resolutions in the company’s ticketing system.
Collaborate with product development and engineering teams to escalate and resolve complex technical problems.
Deliver remote and on-site support as required, ensuring timely and effective solutions.
Educate customers on the proper usage, maintenance, and features of home appliances.
Conduct root cause analysis to identify recurring issues and recommend preventive measures.
Assist in the installation, configuration, and testing of new appliances and components.
Prepare technical reports and provide feedback to improve product quality and customer satisfaction.
Stay updated on the latest technologies and advancements in the home appliances sector.

Bachelor’s degree in Engineering, Information Technology, or a related technical field.
male
3-9 years of experience in technical support, preferably within the home appliances or electronics industry.
Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Excellent communication and interpersonal skills for effective customer interaction.
Proficiency in using diagnostic tools and support software.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills with attention to detail and accuracy.
Willingness to provide on-site support and travel as needed.
Customer-focused mindset with a commitment to delivering high-quality service.
very good English