Religious Operations Supervisor
Mohandessin, Giza
Religious Operations Supervisor
Mohandessin, GizaPosted 2 hours ago5Applicants for1 open position
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- 0In Consideration
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Job Details
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Job Description
Job Purpose:
For one of our companies Cozmo Travel. The Supervisor will be responsible for overseeing the setup and operational management of our Hajj and Umrah services. This role involves overseeing the transition of the company into a licensed Umrah agent, building and managing Hajj & Umrah products, and leading the local sales and operational efforts. The supervisor will work closely with the team and an additional staff member once the initial setup is completed. The role ensures that all Hajj and Umrah activities are coordinated efficiently, with high levels of service and compliance to religious, local, and operational regulations.
Key Responsibilities:
- Ensure all documentation, licenses, and certifications are completed for the company to officially operate as an Umrah agent.
- Coordinate with relevant authorities and organizations to meet legal and religious requirements.
- Prepare and manage contracts with suppliers, hotels, and transport services for Hajj and Umrah operations.
- Work with marketing and sales teams to develop strategies for acquiring new customers and maintaining long-term relationships with existing ones.
- Oversee daily operations of the Hajj & Umrah department, ensuring smooth coordination between teams, clients, and external service providers.
- Address customer inquiries, complaints, and issues in a timely and professional manner, ensuring the highest level of customer satisfaction.
- Ensure all services comply with religious guidelines, legal regulations, and industry standards.
Job Requirements
Requirements:
- Bachelor’s Degree (or equivalent) in Tourism, Hospitality, Business Administration, or a related field.
- Minimum of 2 years of experience in the field of religious tourism (Hajj and Umrah).
- Good English level especially in business writing and communication.
- Full knowledge of visa procedures, transportation, and accommodation related to Hajj and Umrah.
- Excellent time management and organizational skills.
- Strong communication and leadership abilities.
- Experience in customer service or sales, ideally in the travel or tourism industry with a focus on religious or cultural tours.
- Strong understanding of the Hajj and Umrah rituals, practices, and cultural significance.
