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Job Description
● Respond to message inquiries and contact potential or existing customers to inform them of the service
● Answer company-related questions
● Ask questions to understand customer requirements and complete sales
● Refer potential customers to the field sales team when needed
● Enter and update customer information in the database
● Receive and process orders accurately
● Deal with complaints to maintain the company's reputation
● Meet sales quota and facilitate future sales
● Maintain call and sales records and record useful information
Job Requirements
- Experience: Minimum 3 years of experience in a sales, customer service, or telesales role.
- Communication Skills: Excellent verbal and written communication skills.
- Sales Acumen: Strong understanding of sales techniques and customer engagement strategies.
- Tech-Savvy: Familiarity with CRM systems and data entry processes.
- Problem-Solving: Ability to handle complaints and turn customer concerns into positive outcomes.
- Organized & Goal-Oriented: Detail-oriented with a track record of meeting or exceeding sales targets.