Hospital Operations Manager

Planning & Monitoring Process:

• Contribute to the development and promotion of the hospital’s general vision, aims and strategic objectives.
• Assist the top management in setting & cascading targets on all hospital departments ensuring that all are based on historical data and applicable in regards to medical behavior forecasting.
• Assist all department heads ,quality assurance; pharmacy, infection control, safety and medical care committees in setting and obtaining objectives for the improvement of the quality of medical care and resource utilization.
• Make sure that target and tasks distributed by each line manager to his/her subordinates are compatible with hospital policies& guidelines, overall targets expected by strategic plan, and matches with the core function of each section.
• Analyze all services and offers whether running or newly proposed for implementation against the strategic plan
• Review progress and activity reports delivered by all hospital managers or staff members, assess effectiveness of operations and actions taken, and determine the need for improvement and corrective actions accordingly.

Operation Excellence Process:

• Encourage effectiveness of improvement per specialty by enlarging the profit earned from each physician and give directions to enlarge the number of accounts to each department concerned based on the historical data & behavior and Company’s strategy to increase the market share.
• Encourage building a stable, well trained and supportive manpower according to the plans.
• Responsible for resolving all conflicts raised across all the hospital functions, and make sure each is settled according to policy and to the best interest of the hospital.
• Take disciplinary actions based on type of issue and according to hospital policy in guidance with Egyptian laws.
• Responsible for managing all emergency issues and resolving according to criticality.

Customer Satisfaction Process:

• Monitor the consistent high level of patients’ satisfaction in all hospital departments & sections; ER, Inpatient and ICU, OPD, etc.
• Retain patients by handling medical patient complaints while reducing the number of DAMA for medical and financial reasons.
• Handle the complicated patients’ complaints regarding medical and non-medical concerns.
• Ensure high level of patients’ & relatives’ satisfaction in all medical departments by ensuring applying ethical and correct medical practices to all patient.
• Make sure all patients and their relatives are aligned in the medical choices & procedures taken and consent with each.