Skills And Tools:
Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers, and scanners.
- Outlook (Creating accounts, rules, maintaining, and backups).
- Graphics software (Photoshop, illustrator, AutoCAD ...)
- Monitoring and maintaining computer systems and networks.
- Ensure systems are kept up to date with patches and antivirus updates.
- Monitor and check backups and backup routines to provide security of the data held.
- Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
- Troubleshoot and resolve all technical problems related to internet connections.
- Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis
- Responding in a timely manner to service issues and requests.
- Follow up with customers to ensure issue has been resolved.
- Running reports to analyze common complaints and problems
- Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Follow standard help desk procedures in addition to logging all help desk interactions.
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
- Bachelor’s Degree in Information Technology, Computer Science or related field required
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of internet security and data privacy principles
- Excellent IT, communication, leadership and management skills
- Ability to fill multiple roles simultaneously
- Proficiency in English
- Outstanding organizational and time-management skills
- End user-oriented and cool-tempered
- Problem-solving skills
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