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Job Description
- Maintain relationship and grow sales with current customer base
- Grow your customer base by cold calling and networking in steel structure industry circles
- Utilize the internet for sourcing leads and obtaining competitive and marketing data
- Communicate with inside sales staff and management to relay customer service needs in a respectful and timely manner
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Participating in marketing campaigns and exhibitions.
- Complete sale proceedings/documentation as per the Company guidelines.
- Meet monthly/annual sales targets.
- Prepares reports by collecting, analyzing, and summarizing information
- Suggest sales process improvements
Job Requirements
- Proven work experience as a Sales support specialist or Tele-Sales Agent or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- BS degree in Marketing or associates degree in relevant field a plus
