Reservations Ticketing Agent

Job Summary:

Responsible for selling all travel products of NTT, and for the effective delivery of travel services like ticket bookings, visa arrangements, hotel arrangements, etc. in coordination with relevant departments of NTT in a satisfactory way and submit the daily sales report with all relevant documents to finance department on time.

Responsibilities:

• Initiate ticket bookings as per the travel requirements of the clients in line with the Nirvana policies and the rules of Airlines & other suppliers.
• Advise of changes in flight plan or to cancel or confirm reservations
• Calculate and process ticket for refund through the station finance department
• Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations.
• Coordinate with holidays Section if the requirement is for visa, hotel, or any other leisure related services
• Be available and reachable to customers, respond immediately to customer queries and provide adequate information to clients in terms of their requirements directly, through emails, and over phone
• Compare rates with different airlines before quoting the client
• Issuance of travel insurance if needed
• Give alternative travel details when sending quotations in proper format of quotations with instructed rates and with all terms and conditions of the booking
• Follow up with clients if the quotation meets the client’s expectation and explain or negotiate; and ensure that the enquiry is converted into business
• After client confirmation, send the final proposal on time and in proper format
• Take feedback from the clients, about the services offered to make them special
• In case of any problem related to ticket, hotel booking, etc. inform the passenger and coordinate with Airlines/Hotel for any possible solution without delay
• Prepare sales report with all relevant documents including agent coupon and send them to account department on daily basis before 11 am of the next day.
• In case of credit sale, attach all required documents (LPO, E-Mail, Official Letter, etc…) as proof for the sale
• Make regular follow up to ensure that the LPO is received by the staff from the client within a maximum of three days of the sale in order to close the sales file
• Be at the workstation during to the assigned shift and at the same time, if the customer contacts him/her directly, respond to customer other than working time as well.
• Check the queues (on daily basis) and recheck before the end of the shift
• Flight schedule change, cancellation, delay, etc. to be actioned urgently and inform the guest on time
• Recheck before the travel date and ensure that the required services of customers are arranged properly
• Develop and maintain professional relationship with customers and provide services in a satisfactory way
• Develop and maintain professional relationship with different airlines in ethical manner
• Coordinating with Holidays Department for holiday packages and action them when there is a query from customer
• Maintain database of customers
• Carry out any other duties as and when assigned by the manager