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Job Description
- Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
- Provide follow up, occasional campaigns, and call backs blended with normal inbound calls to solve customer complaints.
- Investigate all inquiries, requests, and complaints received via all channels available to validate and escalate customer problems.
- Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
- Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.
- Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
- Use available learning methods and tools to develop own skills.
- Use the available tools and systems to document customer requests and to provide the correct information and services.
Job Requirements
- Gender:- preferred Female.
- Experience: 3-5 years ( preferred experience in the same field ).
- Location:- maadi.
- Working hours:- (8:30 Am to 4:30 PM).
- night shift (4:30-10:00)
- Day off:- Friday