Job Details
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Job Description
- Answering incoming calls and responding to customer’s e-mails.
- Handling customer inquiries, complaints, and issues.
- Providing service information to customers.
- Placing customer orders in the computer system.
- Researching required information using available resources.
- Managing and resolving customer complaints.
- Updating customer information and records.
- Escalating issues to supervisors when necessary.
Job Requirements
- Computer Skills: Aware of Microsoft office
- Language Skills: From good to very good in English.
- Working hours: Rotational (8 Hours) per day, 2 days off per week.
