Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Answer calls and respond to emails.
- Handle Customer inquiries both telephonic and emails.
- Research required information using available resources.
- Provide and resolve customer complaints.
- Provide customers with products and services information .
- Enter new customer information into System.
- Update existing customer information.
- Process orders ,forms and applications.
- Identify and escalate priority issue.
- Route calls to appropriate resources
- Follow up customer calls when necessary
- Document all cal information according to standard operating procedure.
- Complete call logs
- Produce call reports
Job Requirements
- Bachelor degree
- Preferred previous experience in telecommunication industry.
- Knowledge of Customer services principles and practices.
- Very good command of English language.
- Experience of call center and customer services environments.
- knowledge of administration and clerical process
- Advanced communication skills
- Team work
- Stress Tolerance
