Call Center Agent

OPPO Egypt -
Nasr City, Cairo

Call Center Agent

Full Time

On-site

OPPO Egypt -
Nasr City, CairoPosted 20 days ago

276Applicants for1 open position

252Viewed

64In Consideration
188Not Selected

Job Details

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Job Description

Handle all incoming/outgoing calls of the call center.
Handle and solve all inquiries, requests and complaints received via all channels available (phone, E-mail , Live Chat .)
Communicate with other departments all relevant customer inquiries if applicable.
Provide proper information to customers with complete and comprehensive understanding of OPPO products and services.
Keep up-to-date with all the services and products provided by OPPO.
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Job Requirements

- Bachelor Degree &Fresh graduate are welcomed.
- Excellent English command & able to understand Arabic dialects differentiation (KSA, Jordan, Iraq, Syrian)
- Experience in call center services off shores accounts (preferred).
Rotational Shifts- Rotational days off
- Proficiency in Microsoft Office and a typing speed of over 50 words per minute.
- Resilience under work pressure and smooth adaption to customer schedule.