1. Build a comprehensive database of customers and vendors classified by strategic importance and potential. 
2. Select key customers and vendors which will be handled by the department and presents it to Service Delivery Director for alignment and approval.
3. Identify customers’ needs, develop customer focused programs, and achieve customer needs through developing a personalized relationship. Presents customer satisfaction survey results to the management team twice a year.
4. Handle customers complains and coordinates with involved stakeholders to get the problem resolved. 
5. Follow up with the customer to ensure the success of the operation.
6. Document the case and share it with the Knowledge management Database. 
7. Attend customers, and vendor related events and conferences, builds rapport with existing customers and vendors and develops a relationship with potential ones.
8. Review and update Account Management Guidelines on a yearly basis and present it to the management team for approval.

Managerial responsibilities:

1. Prepare different kinds of reports that shows tasks / projects’ progress.
2. Coach, support, and advise subordinates, furthermore, appraises their performance.
3. Cascade departmental objectives and turn it into operational tasks.