E-Commerce Specialist

Champion for Import and Export, and Trading -
New Cairo, CairoPosted 4 years ago

55Applicants for2 open positions

Job Details

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Work closely with different teams (product management, operation, marketing, &sales) to provide updated content that will be shared across e-Commerce platforms.
Provide support and coordination with the marketing team in Media Marketing, PPC, Email Marketing, SEO, Keyword Research, Google Analytics, and Paid social media.
Write and edit product listings that will be published on e-Commerce website and online sales portals
Manage online inventory across sales channels including website, and online platforms.
Perform sales Quotes on the system.
Perform sales orders for the new purchases.
Assign job orders to operation or sales based on the calls
Responsible for fulfillment activities, online sales, and operating activities and coordinate with the operation and sales team accordingly.
Maintain delivery process and other operational responsibilities: order deliveries, refunds, returns, and the website’s customer service
Provides Customer support for all online sales channels including website, social media, and online platforms.
Provide exceptional Customer service including interacting with customers, answering customer enquiries, taking orders, troubleshoot website problems and effectively handle customer complaints and escalations.
Record new leads on CRM system and set appointments for the sales team.
Coordinate and assign job orders to responsible departments.

Fluent in English
Minimum of 2 to 5 years experience in a fast-paced, e-Commerce business.
Experience in shopify is a plus.
Experience in Fitness Equipment company is a plus.
Hands-on experience in managing and maintaining e-Commerce websites/portals.
Knowledgeable of the e-Commerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices.
Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
Excellent communication and collaboration skills.
Analytical and multitasking skills.
BSc degree in Marketing or relevant field.
Commerce/Marketing/Business Admin. Graduate from a reputable university.