Customer Service Manager
Giza, Egypt
Customer Service Manager
Giza, EgyptPosted 7 hours ago1 open position
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Job Details
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Job Description
Account Management:
- Manage and grow online key customer accounts (B2C or B2B).
- Monitor product performance and customer behavior across e-commerce platforms.
- Ensure accurate product listing and stock availability on platforms.
- Coordinate with marketing and logistics teams to optimize offers and delivery.
- Track and report KPIs like sales, returns, customer ratings.
Customer Service Management:
- Solve order issues, delivery problems, returns, or complaints promptly and professionally.
- Supervise the customer support team (if any), and ensure SLAs and quality are met.
- Create FAQs, scripts, and SOPs for customer interactions.
- Follow up with unsatisfied customers and turn experiences into positive ones.
- Track customer satisfaction and suggest improvements.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
Job Requirements
- Females Only .
- 6th of october and Zayed residents only
- Good English .
- 1–3 years of experience in e-commerce, customer service, or account management.
- Strong communication, leadership, and problem-solving skills.
- Excellent command of English and Arabic (written & spoken).
- Good knowledge of e-commerce tools, order systems, and CRMs.
- Familiarity with Shopify, or other platforms is a plus.
- Ability to handle pressure, multitask, and stay organized.
