IT Technical Support And Help Desk - Multinational Organization

Confidential Company 6th Of October, Giza

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Attractive Package
1 open position
About the Job
  • 1st line support for end users.
  • Escalate non solved issues to the higher level(s)
  •  Administrate and maintain the IT HW and SW
  • Apply the IT standards as per the latest approved guidelines.
  • Follow up the security measures and policies
  • Do the maintenance plans as per the agreed schedules
  •  Resolve systems errors and problems as they occur applying the appropriate fixes to these problems 
  • Use , update and add issues logs to the IT knowledgebase
  • Handle IT tickets life cycle via the service desk system
  • Deliver logs, issues analysis , systems reports & KPIs on time
  • Maintain the IT CMDB
  • Act for systems probes raised issues once triggered
  •  Install, configure and upgrade operating systems and software, using the standard business and administrative packages; may modify specific applications for use in operational departments
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