Skills And Tools:
- 1st line support for end users.
- Escalate non solved issues to the higher level(s)
- Administrate and maintain the IT HW and SW
- Apply the IT standards as per the latest approved guidelines.
- Follow up the security measures and policies
- Do the maintenance plans as per the agreed schedules
- Resolve systems errors and problems as they occur applying the appropriate fixes to these problems
- Use , update and add issues logs to the IT knowledgebase
- Handle IT tickets life cycle via the service desk system
- Deliver logs, issues analysis , systems reports & KPIs on time
- Maintain the IT CMDB
- Act for systems probes raised issues once triggered
- Install, configure and upgrade operating systems and software, using the standard business and administrative packages; may modify specific applications for use in operational departments
- Engineering Background.
- Very Good Command in English
- Help Desk SpecialistConfidential Company - Bourj Alarab, Alexandria6 days ago