Service Operations Engineer - Te...
6th of October, Giza
Job Details
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Job Description
Technician Scheduling & Deployment
- Plan and manage daily/weekly schedules for service technicians.
- Assign maintenance and repair tasks based on skillsets, locations, and workload.
- Monitor on-site service visits to ensure timeliness and quality of execution.
Customer Handling & Coordination
- Act as the primary contact for customers regarding service appointments, delays, or follow-ups.
- Handle escalated service issues professionally and promptly.
Service Quality & Execution
- Supervise on-site repairs, inspections, and preventive maintenance activities.
- Conduct spot checks to ensure adherence to service protocols and safety standards.
- Support technicians with troubleshooting complex issues as needed.
Reporting & Documentation
- Maintain accurate records of service activities, job cards, and customer feedback.
- Generate daily/weekly service reports and highlight key issues or delays.
- Track service KPIs including response time, first-time fix rate, and customer satisfaction.
Job Requirements
- Bachelor’s degree in mechanical, Electrical Engineering, or a related field.
- 3+ years of experience in service engineering, with at least 1–2 years in a team lead or supervisory role.
- Hands-on knowledge of electric vehicle or golf cart servicing is highly preferred.
- Strong leadership, coordination, and communication skills.
- Proficient in MS Office and basic service management software or tools.
