Customer Service Clerk
Mazaya -
New Cairo, Cairo
Job Details
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new Offers & Promotions
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Sales and E-Commerce.
Job Requirements
- Experience as a Customer Support Specialist or similar CS role
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Excellent English
