Customer Service Executive
Mohandessin, Giza
Customer Service Executive
Mohandessin, Gizaposted 2 months ago67Applicants for2 open positions
- 38Viewed
- 6In Consideration
- 0Not Selected
Job Details
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Job Description
- Responding to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Providing information about products, services, and company policies.
- Resolving customer complaints and issues efficiently while ensuring customer satisfaction.
- Processing orders
- Maintaining accurate records of customer interactions and transactions.
- Following up with customers to ensure their issues are resolved.
- Collaborating with other departments (e.g., sales, Operations) to provide comprehensive support.
- Identifying customer needs and suggesting appropriate products or services.
- Collecting customer feedback and reporting recurring issues to management.
- Adhering to company guidelines and procedures for handling customer interactions.
Job Requirements
- Excellent communication skills – both verbal and written.
- Strong problem-solving abilities – able to handle issues quickly and effectively.
- Time management and multitasking – handling multiple requests efficiently.
- Adaptability and flexibility – working well under pressure and adjusting to change.
- Basic computer literacy – familiarity with CRM systems, email, chat platforms, and MS Office.
- Teamwork and collaboration – working effectively with colleagues and other departments.
- Attention to detail – ensuring accuracy in information and documentation.
- Positive attitude and professionalism – maintaining a courteous and helpful demeanor at all times.
