Customer Service Executive
Mohandessin, Giza
Customer Service Executive
Mohandessin, GizaPosted 6 days ago- 0Viewed
- 0In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
1. Responding to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
2. Providing information about products, services, and company policies.
3. Resolving customer complaints and issues efficiently while ensuring customer satisfaction.
4. Processing orders
5. Maintaining accurate records of customer interactions and transactions.
6. Following up with customers to ensure their issues are resolved.
7. Collaborating with other departments (e.g., sales, Operations) to provide comprehensive support.
8. Identifying customer needs and suggesting appropriate products or services.
9. Collecting customer feedback and reporting recurring issues to management.
10. Adhering to company guidelines and procedures for handling customer interactions.
Job Requirements
1. Excellent communication skills – both verbal and written.
2. Strong problem-solving abilities – able to handle issues quickly and effectively.
3. Time management and multitasking – handling multiple requests efficiently.
4. Adaptability and flexibility – working well under pressure and adjusting to change.
5. Basic computer literacy – familiarity with CRM systems, email, chat platforms, and MS Office.
6. Teamwork and collaboration – working effectively with colleagues and other departments.
7. Attention to detail – ensuring accuracy in information and documentation.
8. Positive attitude and professionalism – maintaining a courteous and helpful demeanor at all times.
