Clinic Administrator
Hurghada, Red Sea
Clinic Administrator
Hurghada, Red Seaposted 38 minutes agoJob Details
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Job Description
## *Position Summary:*
The Clinic Administrator is responsible for managing the day-to-day operations of the hotel clinic, ensuring an exceptional patient experience and smooth coordination between the clinic, hotel staff, insurance providers, and external medical partners. This role involves handling patient registration, insurance processing, billing, cash collection, inventory management, and fostering strong public relations with hotel guests, staff, and tour leaders to drive referrals and ensure guest satisfaction.
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## *Key Responsibilities*
### *1. Patient Reception & Registration*
* Greet patients warmly and ensure a professional, hospitable environment.
* Accurately register patient details and maintain confidentiality.
* Collect required medical and insurance documents.
### *2. Insurance Coordination*
* Verify insurance coverage and obtain pre-approvals for treatments.
* Submit claims and follow up for approvals and settlements.
* Communicate with insurance companies to resolve claim issues promptly.
### *3. Financial & Billing Management*
* Prepare accurate invoices for services rendered.
* Handle cash, credit card transactions, and insurance payments securely.
* Maintain daily cash reconciliation and prepare financial reports.
### *4. Service Coordination*
* Schedule appointments and coordinate with the clinic doctor and external providers.
* Arrange additional services such as diagnostics or specialist consultations when necessary.
* Ensure timely communication with patients regarding their treatment process.
### *5. Guest Relations & Public Relations*
* Ensure guests have a positive experience, addressing inquiries and complaints professionally.
* Build relationships with hotel guests to promote word-of-mouth referrals.
* Serve as a liaison with hotel departments (front office, guest relations) to ensure smooth communication.
### *6. Tour Leader & Hotel Staff Engagement*
* Maintain strong rapport with tour leaders to encourage patient referrals.
* Monitor and report cooperation levels and resolve any issues quickly.
* Collaborate closely with hotel guest relations and reception teams to optimize service flow.
### *7. Inventory & Administrative Management*
* Manage stock levels of medical supplies and medications.
* Monitor consumption, prepare purchase requisitions, and ensure proper storage.
* Maintain accurate documentation for audits and replenishment cycles.
Job Requirements
## *Required Qualifications & Skills*
### *Education:*
* Bachelor’s degree in *Healthcare Administration, **Hospitality Management, **Business Administration*, or related field.
* Medical background (nursing, pharmacy) is a plus.
### *Experience:*
* *3–5 years* in *clinic administration, **medical office management, or **guest relations* within healthcare or hospitality.
* Experience with *insurance processes, **billing, and **inventory control* preferred.
### *Skills & Competencies:*
* *Fluent English*; additional languages (Arabic, Russian, German, Italian) highly desirable.
* Excellent *customer service and communication skills*.
* *Organizational and multitasking abilities* with attention to detail.
* *Basic accounting and cash handling skills*.
* Proficiency in *MS Office*, clinic management software, and insurance portals.
* Ability to work well under pressure in a fast-paced, luxury environment.
### *Personal Attributes:*
* Professional appearance and demeanor.
* Discreet, ethical, and patient-focused.
* Proactive, adaptable, and solution-driven.
* Strong interpersonal and relationship-building skills.
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## *Preferred Certifications:*
* Medical Office Administration or Healthcare Management Certificate.
* First Aid or Basic Life Support (BLS).
* Hospitality Service Excellence Training.
