HealthCare International (HCI) is a leading Health care and Medical provider company dedicated to delivering high-quality services and ensuring the best outcomes for patients. We are committed to serving patients and their families by providing care built on values of compassion, respect, and integrity, and strive to meet the demands of the community and stand out as the first-class regional healthcare center. 

By employing excellent staff to ensure providing clinical excellence and treating all patients with utmost professionalism regardless of their age, race, language, or social status. We are revolutionizing the healthcare industry and driving innovation in Healthcare and medical services. 

Job Purpose:

We are hiring Guest Relation Officer to be responsible for providing excellent first impression we make as patients come to hospital clinics. Greeting patients, collecting their information, answering any questions, scheduling appointments, and verifying insurance information. Overseeing and executing everyday administrative tasks to ensure that the medical office runs smoothly and successfully. Undertaking all receptionist and clerical duties at the desk of our main entrance. She/he will play an important role in ensuring patient satisfaction and smooth communication between patients, their families, and the healthcare staff.

Responsibilities:

• Greeting and assist patients, families, and visitors as they enter the hospital.
• Developing and maintaining a welcoming and comfortable environment in the hospital.
• Coordinating with various departments to ensure the smooth operations and patient satisfaction
• Addressing and resolving complaints or concerns efficiently and courteously.
• Providing information about facilities, programs and other services.
• Providing a clear communication between patients, visitors, and hospital staff.
• Assisting with patient admissions and discharges.
• Professionally handle phone calls, emails, inquiries, promptly providing accurate information, and in-person inquiries
• Communicating with patients to set up and schedule optimal appointment times
• Gathering and tracking medical information from patients 
• Providing detailed information about hospital services, facilities, and procedures
• Inquiring and processing patients’ health insurance 
• Supporting office with administrative and secretarial tasks 
• Communicating with internal office team and providers to ensure patients are helped and everyday tasks are accomplished 
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Overseeing the entire patient Service operation to maintain high services standards
• Conducting pre-shift meeting with staff and review all information relevant to the day's business.
• Handling overbooked or “walked” patients to ensure meeting the patients’ expectations and ensure maximize clinics’ occupancy.