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Customer Service Manager

Dokki, Giza

Customer Service Manager

Dokki, Giza
Posted 30 days ago
243Applicants for1 open position
  • 113Viewed
  • 33In Consideration
  • 10Not Selected

Job Details

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Job Description

Kindly read the job description & requirements carefully before applying for this job. Thank you

  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Implementing an effective customer loyalty program.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Analyzing service statistics and preparing detailed reports on all findings to determine the level of customer service your organization is providing.
  • Staying informed on the latest industry techniques, Trends, and methods related to customer retention/ developing the customer experience.
  • Acts as a liaison between the customer service department and other departments in the company to ensure an excellent customer experience.

Job Requirements

  • Bachelor’s degree. 
  • A minimum of 8 years of proven experience in a customer service supervisory position. (Preferred in Cosmetics or hair & skin care industry)
  • Proficiency in Microsoft Office and help desk or CRM software (Odoo is preferred).
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.
  • Excellent organizational skills and attention to detail.

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