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Job Description
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- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Analyzing service statistics and preparing detailed reports on all findings to determine the level of customer service your organization is providing.
- Staying informed on the latest industry techniques, Trends, and methods related to customer retention/ developing the customer experience.
- Acts as a liaison between the customer service department and other departments in the company to ensure an excellent customer experience.
Job Requirements
- Bachelor’s degree.
- A minimum of 8 years of proven experience in a customer service supervisory position. (Preferred in Cosmetics or hair & skin care industry)
- Proficiency in Microsoft Office and help desk or CRM software (Odoo is preferred).
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- Excellent organizational skills and attention to detail.
