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Job Description
- Handle and resolve customer inquiries related to trucking and freight services professionally and efficiently.
- Coordinate with dispatchers, drivers, and logistics teams to ensure timely delivery and pick-up of shipments.
- Monitor shipment status and provide real-time updates to customers.
- Manage customer accounts, ensuring that all transportation services meet contract requirements.
- Handle customer complaints or service issues, and follow up to ensure resolution.
- Maintain accurate documentation of all service requests, complaints, and resolutions.
- Provide support and mentorship to junior customer service staff.
- Prepare daily/weekly reports on customer interactions and shipment performance.
- Communicate effectively with internal departments (warehouse, billing, sales) for smooth operations.
Job Requirements
- Bachelor's degree in Business Administration, Logistics, or related field (preferred).
- Minimum of 4–6 years of experience in customer service, preferably in the trucking or logistics industry.
- Strong understanding of trucking logistics, freight documentation, and dispatch operations.
- Excellent communication and interpersonal skills.
- Problem-solving ability and attention to detail.
- Proficiency in MS Office and logistics software (e.g., TMS, ERP systems).
- Ability to work under pressure and handle multiple priorities.
