Customer Service & Telesales Representative

Job Description

• Reply to customer inquiries through all channels, spoken and written, through all the ways of communication including social media channels.
• Provide accurate and helpful information about Lazaro Scent products and services to customers, such as their ingredients, fragrance notes, and benefits.
• Helping customers choose the right Lazaro Scent product for their needs.
• Processing orders and providing shipping updates in cooperation with operation team
• Upsell and cross-sell Lazaro Scent products to customers.
• Follow up on customer needs and inquiries.
• Build and maintain positive relationships with customers.
• Document customer interactions and feedback.
• Work with other departments to improve customer service.
• Stay up-to-date on Lazaro Scent products and services, as well as industry trends and best practices.
• Participate in continuous improvement initiatives.