Customer Service Representative ( El- Mahallah Elkobra)

1. Daily Customer Service:

• Handle incoming calls and respond to customer inquiries regarding products, prices, and delivery schedules.
• Follow up on all customer orders from receipt to final delivery.
• Resolve complaints and issues promptly, escalating complex cases to management when necessary.
• Communicate with customers via phone and email in both Arabic and English.

2. Customer Acquisition:

• Proactively research and identify potential clients in local and international markets.
• Build and maintain a database of prospective customers.
• Prepare and present product and company presentations to attract new clients.
• Conduct regular follow-ups with prospects to ensure conversion into active customers.

3. Customer Relationship Management:

• Develop and maintain long-term relationships with existing customers to ensure loyalty.
• Conduct regular follow-up calls to measure customer satisfaction and improve service delivery.
• Offer additional solutions (Upselling / Cross-selling) to increase sales revenue.

4. Reporting and Documentation:

• Record all customer interactions (inquiries, complaints, orders) in the company’s system.
• Prepare weekly and monthly reports on customer satisfaction, new acquisitions, and recurring complaints.
• Provide analytical reports to management on market trends and customer needs.

5. Internal Coordination:

• Coordinate with the production team to ensure product availability and on-time delivery.
• Collaborate with the quality department to address client feedback and product requirements.
• Work closely with the sales team to support marketing and promotional campaigns.

6. Administrative Tasks:

• Update customer databases regularly to ensure accurate information.
• Follow up on new contracts and agreements, ensuring proper documentation with management.
• Adhere to company policies and customer service standards at all times.