Senior Customer Service
EL KHETA -
San Stefano, Alexandria
Job Details
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Job Description
- Supervise and mentor a team of customer service representatives.
- Handle escalated customer issues and provide timely resolutions.
- Monitor daily operations to ensure service quality and team performance.
- Collaborate with management to implement service improvements and process efficiencies.
- Prepare performance reports and contribute to strategic decision-making.
# Work Conditions:
- Working Hours: 8 hours/day (12:00 PM – 08:00 PM) OR (04:00 PM - 12:00 AM)
- Work Days: 6 days/week (1 day off)
- Work Type: 100% Office-Based
Job Requirements
- Minimum 2 years of experience in customer service.
- At least 1 year in a supervisory or managerial role.
- Strong communication and problem-solving skills.
- Ability to handle pressure and manage team dynamics effectively.
- Flexibility to work within the specified shifts.
