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Job Description
- Overview
This role is responsible for evaluating, designing, and implementing company-wide business processes and quality standards from the ground up. The goal is to improve operational efficiency, ensure consistency, and support overall business performance.
* Analyze current workflows across departments and identify areas for improvement or standardization • Design and implement scalable, efficient processes that align with business goals. • - Develop process documentation, policies, and standard operating procedures (SOPs) •
- Establish Key Performance Indicators (KPIs) and tracking mechanisms to measure process efficiency and quality outcomes. •
- Work with department heads to ensure adoption and compliance of new processes • Monitor performance and quality standards on an ongoing basis; proactively recommend adjustments when necessary •
- Prepare and deliver regular reports on quality metrics and process improvements to senior management. Act as the central point of accountability for enforcing best
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- Formulate strategic and operational objectives
- Purchase materials, plan inventory and oversee warehouse efficiency
Job Requirements
Qualification
Bachelor's degree in business administration, Industrial Engineering, Operations Management, or a related field. •
- 5+ years of experience in process improvement, quality management, or operations. •
- Strong track record of implementing organization-wide processes and quality frameworks. •
- Excellent problem-solving and analytical skills. •
- Self-starter with the ability to drive change and influence others. •
- Strong communication and documentation skills.
- Leadership ability.
- Outstanding organizational skills.
