IT Service Specialist - New Miny...
New Menia, Minya
IT Service Specialist - New Minya
New Menia, MinyaPosted 6 days ago19Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide first level contact support for all IT related issues.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Proceed with clients through a series of actions, via phone, email or chat, until they have solved the technical issue.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Properly escalate unresolved issues to appropriate internal teams (e.g. infrastructure, developers)
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Install, test and configure new workstations, equipment and software.
- Ensure all issues properly recorded.
- Prioritize and manage several open issues at one time.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Any additional tasks that might be necessary for easier work flow, within the main frame of the job’s specialty
Job Requirements
- Bachelor’s degree.
- From 0 - 3 years of relevant professional experience
- Technical Certifications (ITIL)
- Excellent written and verbal communication skills.
- Excellent organization and attention to detail.
- Self-starter, resourceful, great problem solver
Core Competencies:
- Customer Oriented
- Managing Resources
- Initiative
- Logical Reasoning
- Collaboration
