L2 Integration Support – Apigee Team Lead

Qualifications and Education Requirements

1. Education:
   • Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree may be preferred but not always required.
2. Technical Skills:
   • Apigee: Proficiency in API management platforms, specifically Google Apigee, including experience in developing, managing, and securing APIs.
   • Strong understanding of integration concepts, protocols, and standards (e.g., REST, SOAP, JSON, XML, MQTT).
   • Experience with cloud integration services (e.g., Oracle Cloud, AWS, Azure) and hybrid cloud architectures.
   • Knowledge of infrastructure components and systems, including operating systems (Linux, Windows), networking, and security.
   • Familiarity with containerization and orchestration technologies such as Docker, Kubernetes, or OpenShift.
   • Proficiency in scripting languages (e.g., Bash, Python) for automation and troubleshooting tasks.
   • Understanding of DevOps practices, CI/CD pipelines, and version control systems (e.g., Git).
   • Experience with monitoring and alerting tools for infrastructure and application performance management.
   • Oracle Service Bus (OSB) knowledge is a plus
3. Professional Experience: Minimum of 6-9 years of experience in IT with a focus on integration technologies and production support.
4. Hands-on experience in troubleshooting complex integration issues.
5. Previous experience with on-call rotations and providing 24/7 support for mission-critical systems and applications.
6. Familiarity with ITIL framework and IT service management processes, particularly incident, problem, and change management.
7. Certifications:
   • Relevant certifications such as Google Apigee Certification, or equivalent certifications from other vendors

Preferred Skills

1. Integration Technologies:
   • Proficiency in API Management Platforms “Google Apigee”.
   • Strong understanding of integration concepts, protocols, and standards (e.g., REST, SOAP, JSON, XML, MQTT).
   • Experience with cloud integration services and hybrid cloud architectures.
2. Technical Proficiency:
   • Knowledge of infrastructure components and systems, including operating systems (Linux, Windows), networking, and security.
   • Familiarity with containerization and orchestration technologies like Docker, Kubernetes, or OpenShift.
   • Proficiency in scripting languages (e.g., Bash, Python) for automation and troubleshooting tasks.
   • Understanding of DevOps practices, CI/CD pipelines, and version control systems.
3. Problem-solving and Analytical Skills:
   • Ability to troubleshoot complex integration issues, analyze logs, and diagnose root causes.
   • Proactive approach to identifying and mitigating risks.
   • Critical thinking and decision-making skills to resolve critical issues under pressure.
4. Collaboration and Teamwork:
   • Experience in collaborating with cross-functional teams, including developers, system administrators, and business stakeholders.
   • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
   • Strong team player mindset with a focus on achieving common goals.
5. IT Service Management:
   • Familiarity with ITIL framework and IT service management processes, particularly incident, problem, and change management.
   • Experience in adhering to service level agreements (SLAs) and operational objectives.
   • Knowledge of best practices for documentation and knowledge sharing within the team.
6. Continuous Learning and Development:
   • Willingness to stay updated with the latest trends and advancements in integration technologies.
   • Commitment to ongoing learning and professional development through certifications, training, and self-study.