Call Center Representative
6th of October, GizaPosted 4 years ago29Applicants for1 open position
- 10Viewed
- 3In Consideration
- 7Not Selected
Job Details
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Job Description
- Obtain and verify information for incoming orders.
- Enter orders into the database with accurate information.
- Maintain the call center database and update the contact log.
- Provide service by answering customer questions and offering assistance.
- Handle customer complaints under company guidance and seek assistance when needed.
- Offer suggestions for streamlining processes and increasing efficiency.
- Report malfunctioning equipment and software to supervisors.
- Participate in educational opportunities in order to keep your job knowledge up to date.
- Handle calls with professionalism and courtesy.
Job Requirements
- Good listening and verbal skills
- Strong English language skills
- 1+ years of experience handling multi-line phones
- The ability to work independently without much direct supervision
- Exhibiting patience and confidence with a diverse clientele
- Knowledge of Sports (tennis) preferred
