Job Summary

-The Out-Bound Logistics officer is responsible for developing & managing all for supply chain out-bound processes related to local & export activities 

Duties and responsibilities:

-Manage efficiently the interface and relationship with clients for exportation.

-Direct, optimize and coordinate full order cycle for all local & export shipments. 

-Strategically plan, manage and follow up logistics, warehouse, transportation and customer services to make sure that client’s deliveries will be delivered in the right time. 

-Check and approve key information related to out-bound deliveries to ensure proper inventory management.

-Ensure quality control and safety of goods till its’ delivery to the clients.

-Liaise and negotiate with freight forwarders, shipping lines, customs clearance agents & other service providers to get sufficient & successful management with 3rd party logistics services provider. 

-Ensure that all customers’ orders are picked and shipped within the applicable timelines. 

-Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. 

-Ensure zero or minimum demurrage charges/fines/claims.

-Arrange warehouse, catalog goods, plan routes and process shipments. 

-Resolve any arising problems or complaints from clients. 

-Meet cost, productivity, and accuracy and timeliness targets. 

-Responsible of all customer shipping queries within an acceptable timeframe. 

-Place & finalize all shipments on Nafeza (customs system in Egypt) 

-Maintain & analyze data to assess performance and implement improvements in order to meet deadline across the outbound operation. 

-Approve / Process relevant ERP transactions after proper verification, Vendor and supplier invoices related to logistics, and day-to-day deliveries and documentation.

-Comply with legal regulations and ISO requirements. 

-Prepare & send customer satisfaction survey to clients to get their feedback. 

-Ensure the effective implementation of quality, safety and environmental requirements in the working area.