Operations Manager
SG Group -
Cairo, Egypt
Job Details
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Job Description
Position Overview:
We are seeking a dynamic and experienced Operations Brand Manager to oversee the operations of 5 São Paulo branches in Egypt. The successful candidate will be responsible for ensuring operational excellence, driving sales performance, maintaining brand standards, and leading branch teams to achieve business objectives.
Key Responsibilities:
- Oversee day-to-day operations across 5 branches in Egypt.
- Ensure compliance with company standards, policies, and service quality.
- Develop and implement operational strategies to maximize efficiency and profitability.
- Lead, coach, and support branch supervisors and teams to achieve KPIs.
- Monitor staff performance, attendance, and customer service delivery.
- Collaborate with HR on recruitment, training, and performance evaluations.
- Work closely with finance to control budgets, expenses, and P&L performance.
- Ensure inventory management and proper utilization of products.
- Drive marketing and promotional activities in coordination with the marketing team.
- Provide regular performance reports to senior management.
Job Requirements
- Bachelor’s degree in Business Administration, Management, or related field.
- Minimum 5 years’ experience in operations/brand management within retail, hospitality, or beauty care industry.
- Strong leadership and people management skills.
- Proven track record in managing multiple locations.
- Excellent communication, organizational, and problem-solving skills.
- Customer-focused mindset with strong business acumen.
- Proficiency in MS Office; knowledge of Zoho systems is a plus.
- Ability to work under pressure and meet deadlines.
