Job Details
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Job Description
- Overseeing the customer services team.
- Training and managing Customer Service Assistants and Representatives
- Setting customer satisfaction targets and working with the team to meet targets consistently
- Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
- Increase revenue and improve client retention
- Establishing customer service policies and procedures
- Staying updated on developments in the customer services field
- Applying CSAT and NPS techniques.
Job Requirements
- Good Communication Skills.
- Handling Customer Complains.
