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Customer Service supervisor

Maadi, Cairo

Customer Service supervisor

Maadi, Cairo
Posted 2 months ago
251Applicants for1 open position
  • 26Viewed
  • 13In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Overseeing the customer services team.
  • Training and managing Customer Service Assistants and Representatives
  • Setting customer satisfaction targets and working with the team to meet targets consistently
  • Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
  • Increase revenue and improve client retention
  • Establishing customer service policies and procedures
  • Staying updated on developments in the customer services field
  • Applying CSAT and NPS techniques.

Job Requirements

  • Good Communication  Skills.
  • Handling Customer Complains. 

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