Travel Operations Specialist - Mohandessin
Mohandessin, GizaPosted 3 years ago124Applicants for1 open position
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- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
- Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
- Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
- Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
- As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
Job Requirements
- Male-Female
- Travel Background
- B1-B2 Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
- High School/Diploma or equivalent.
