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Bilingual B2B Reservations Agent

OceanAir Travels
Mohandessin, Giza
OceanAir Travels logo

Bilingual B2B Reservations Agent

Mohandessin, Gizaposted 20 days ago
15Applicants for2 open positions
  • 13Viewed
  • 5In Consideration
  • 8Not Selected

Job Details

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Job Description

  • Promptly and professionally respond to B2B inquiries across email, WhatsApp, and various communication platforms.
  • Analyze partner requirements to recommend the most appropriate packages and solutions.
  • Conduct timely follow-ups on quotations and outstanding deals to optimize conversion rates.
  • Develop and nurture strong relationships with travel agency partners and B2B clients.
  • Maintain accurate and organized records of inquiries, bookings, cancellations, and quotations.
  • Compile and present daily, weekly, and monthly performance reports for internal evaluation.
  • Regularly update client records and booking histories within Excel or CRM systems.
  • Coordinate effectively with reservations, operations, and finance teams to ensure seamless booking processes.
  • Manage special requests, including VIP, group, and customized tours, ensuring timely and precise execution.
  • Identify and capitalize on opportunities to upsell or cross-sell tours, packages, and group deals.
  • Contribute actively toward meeting and exceeding the team’s B2B sales objectives.

Job Requirements

  • A Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field is preferred.
  • Minimum of 1 year of experience in the tourism industry, hospitality or related field.
  • Strong verbal and written skills for clear, professional interaction with B2B clients and internal teams.
  • Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
  • Ability to extract, interpret, and analyze performance-related data and sales reports.
  • Self-motivated with the ability to identify, generate, and follow up on new leads independently.
  • Fluency in English, both written and spoken, is essential.
  • Fluency in Spanish OR Chinese, both written and spoken, is essential.
  • Excellent communication, presentation, and negotiation skills.
  • Experience with CRM platforms and maintaining accurate client records.
  • Willingness to work flexible hours, including shifts, weekends, and public holidays as necessary.
  • Strong work ethic with a proactive and goal-oriented mindset.
  • Precision in handling bookings, amendments, cancellations, and documentation.
  • Efficient management of multiple inquiries, records, and follow-ups simultaneously.
  • Ability to identify upselling and cross-selling opportunities to maximize revenue
  • Collaborative team player with a positive and adaptable approach.

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