Operations Coordinator

Job Summary:
We are seeking a proactive and detail-oriented Operations Coordinator with hands-on experience in dental operations or digital orthodontics. The ideal candidate will be responsible for managing daily workflows, ensuring efficient execution of operational tasks, and supporting cross-functional teams. The role requires familiarity with dental workflows and ERP systems—preferably Odoo—to handle operational data and drive process efficiency.

Key Responsibilities:

Order & Process Management:

• Monitor and manage incoming dental treatment orders, ensuring accurate and timely processing.
• Identify workflow bottlenecks and implement corrective actions to maintain operational flow.
• Maintain high standards of quality and timely delivery across all case types.

Team Coordination & Support:

• Oversee daily task distribution across shifts, ensuring balanced workloads.
• Monitor attendance, manage handovers between shifts, and support team leads.
• Foster strong communication within the team and provide operational guidance as needed.

Performance Monitoring & Reporting:

• Track and report on team KPIs, processing times, and case completion rates.
• Analyze performance data to identify inefficiencies and propose process improvements.
• Prepare and deliver routine reports on operational performance and workflow trends.

Technical & Administrative Oversight:

• Utilize ERP systems (preferably Odoo) to manage order data and task flow.
• Use Microsoft Office tools to track metrics, prepare reports, and maintain documentation.
• Support system upgrades, testing, and operational process improvements.

Administrative & Travel Coordination:

• Coordinate travel arrangements for staff when needed (flights, accommodations, etc.).
• Assist with day-to-day administrative tasks including data entry, filing, and records management.
• Organize logistics for internal meetings, team events, and training sessions.