Job Summary:
The Operations Coordinator is responsible for coordinating the end-to-end logistics of freight shipments via air, sea, or land, ensuring timely, accurate, and cost-effective delivery. This role involves extensive communication with customers, carriers, customs authorities, and internal teams, as well as meticulous documentation and problem resolution.

Key Responsibilities:

• Shipment Coordination & Execution
• Coordinate the movement of goods from origin to destination across various modes of transport (air, sea, land).
• Manage bookings with carriers, shipping lines, and airlines, ensuring optimal rates and routes.
• Track and trace shipments proactively, providing regular updates to customers and internal stakeholders.
• Monitor shipment progress, identify potential delays or issues, and implement proactive solutions to mitigate disruptions.
• Arrange for cargo pick-up, warehousing, and final delivery, including coordination with trucking companies and local agents
• Documentation Management:
• Prepare, review, and process all necessary shipping documentation, 
• Ensure all documentation is accurate, complete, and compliant with international shipping regulations and company policies.
• Maintain accurate records of shipments, documentation, and operational activities
• Customer Service & Relationship Management:
• Serve as the primary point of contact for clients, providing timely updates on shipment status, addressing inquiries, and resolving issues or concerns.
• Build and maintain strong, positive relationships with customers, ensuring high levels of satisfaction and repeat business.
• Proactively communicate any operational issues, delays, or changes to customers and offer appropriate solutions
• Carrier & Vendor Management:
• Negotiate rates and terms with carriers, customs brokers, warehouses, and other third-party vendors to ensure cost-effective solutions.
• Build and maintain strong working relationships with all partners in the logistics chain.
• Evaluate carrier performance and provide feedback for service improvement
• Compliance & Regulatory Knowledge:
• Ensure full compliance with international shipping regulations, including import/export laws, customs procedures, tariffs, and relevant industry standards (e.g., Incoterms).
• Stay updated on industry trends, changes in regulations, and best practices in freight forwarding.
• Work closely with customs brokers and regulatory authorities to facilitate smooth customs clearance processes
• Problem-Solving & Issue Resolution:
• Address and resolve any operational issues, discrepancies, or emergencies that may arise during transit (e.g., delays, damages, lost goods, customs issues).
• Handle claims or disputes related to damaged or lost goods efficiently and effectively, ensuring customer satisfaction
• Reporting & Administrative Support:
• Maintain accurate data in the company's freight forwarding software/systems.
• Prepare regular reports on operational performance, cost efficiency, key performance indicators (KPIs), and other relevant metrics.
• Provide administrative support to the operations team as needed.