Job Summary:
The Operations Coordinator is responsible for coordinating the end-to-end logistics of freight shipments via air, sea, or land, ensuring timely, accurate, and cost-effective delivery. This role involves extensive communication with customers, carriers, customs authorities, and internal teams, as well as meticulous documentation and problem resolution.

Key Responsibilities:

Shipment Coordination & Execution
Coordinate the movement of goods from origin to destination across various modes of transport (air, sea, land).
Manage bookings with carriers, shipping lines, and airlines, ensuring optimal rates and routes.
Track and trace shipments proactively, providing regular updates to customers and internal stakeholders.
Monitor shipment progress, identify potential delays or issues, and implement proactive solutions to mitigate disruptions.
Arrange for cargo pick-up, warehousing, and final delivery, including coordination with trucking companies and local agents
Documentation Management:
Prepare, review, and process all necessary shipping documentation,
Ensure all documentation is accurate, complete, and compliant with international shipping regulations and company policies.
Maintain accurate records of shipments, documentation, and operational activities
Customer Service & Relationship Management:
Serve as the primary point of contact for clients, providing timely updates on shipment status, addressing inquiries, and resolving issues or concerns.
Build and maintain strong, positive relationships with customers, ensuring high levels of satisfaction and repeat business.
Proactively communicate any operational issues, delays, or changes to customers and offer appropriate solutions
Carrier & Vendor Management:
Negotiate rates and terms with carriers, customs brokers, warehouses, and other third-party vendors to ensure cost-effective solutions.
Build and maintain strong working relationships with all partners in the logistics chain.
Evaluate carrier performance and provide feedback for service improvement
Compliance & Regulatory Knowledge:
Ensure full compliance with international shipping regulations, including import/export laws, customs procedures, tariffs, and relevant industry standards (e.g., Incoterms).
Stay updated on industry trends, changes in regulations, and best practices in freight forwarding.
Work closely with customs brokers and regulatory authorities to facilitate smooth customs clearance processes
Problem-Solving & Issue Resolution:
Address and resolve any operational issues, discrepancies, or emergencies that may arise during transit (e.g., delays, damages, lost goods, customs issues).
Handle claims or disputes related to damaged or lost goods efficiently and effectively, ensuring customer satisfaction
Reporting & Administrative Support:
Maintain accurate data in the company's freight forwarding software/systems.
Prepare regular reports on operational performance, cost efficiency, key performance indicators (KPIs), and other relevant metrics.
Provide administrative support to the operations team as needed.

ISS Palumbo

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Operation Coordinator

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