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Customer Service Representative

El-Bassiouni & Co. - Agouza, Giza

Customer Service Representative

El-Bassiouni & Co. - Agouza, GizaPosted 1 month ago
231Applicants for1 open position
  • 187Viewed
  • 25In Consideration
  • 65Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Responding promptly to customer inquiries.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Receiving machines from customers and delivering them to the maintenance department
  • Follow up on customer machines repair
  • Customer survey about after-sales service
  • Ensure customer satisfaction and provide professional customer support.
  • Keeping records of customer interactions, transactions, comments, and complaints.

Job Requirements

  • Bachelor’s Degree.
  • Experience in customer service at least two years
  • Good in English
  • Knowledge of MS Office
  • Good communication skills
  • Prioritizing, time management and organizational skills
  • Strong phone contact handling skills and active listening

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